Lots of individuals who start using their first hosting account, or change companies, normally have inquiries in regard to how particular operations are performed or have hassles setting up various things like emails, website settings, and so on. That is the reason why, lots of hosting providers have prepared documentation with standard questions and problems in order to help their clients obtain info quickly and seamlessly. Consequently, the client support staff members can dedicate more time to real problems that some customers may be encountering, as the solution for the minor things will already be available online and customers can solve them without having to get in touch with the support team. Having thorough documentation is truly important, especially for new users with no previous experience whatsoever, as the hosting service involves plenty of functions and lots of individuals can become baffled about what to do. A good information repository can both help you carry out the tasks that you need and discover how the hosting service works as a whole.

Extensive Online Documentation in Cloud Website Hosting

If you have ordered your first cloud website hosting plan through our company or have migrated your site over to us, you will grow familiar with our platform and our custom-created Hepsia Control Panel in a jiffy as we have compiled a substantial online knowledge base where you can find all the information that you could ever need – both general info with regards to the service as a whole and more specific info about the separate functions that you can use and the issues that you may chance upon. The articles themselves are available in 2 places. The entire article list can be accessed via the Control Panel’s Help section. You can find articles that are dedicated to the different functions in each Control Panel section as well. You can become aware of how to do virtually everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles include step-by-step guidelines, so you will never get lost because of an ambiguous text. Certainly, if you encounter a more specific problem and you are unable to find an adequate solution in our knowledge base, you can get in touch with our customer support team members 24/7/365.

Extensive Online Documentation in Semi-dedicated Hosting

Our company’s semi-dedicated servers come with an extensive online article repository where you can find any information that you may require about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We’ve prepared it on the basis of the feedback that we have acquired from our customers over the years and, hence, our articles encompass specific problems that you may confront and include the best way to solve them, for instance getting a 500 Internal Server Error message or not being able to send emails from your computer although you have the correct settings. The articles are available in each and every Control Panel section and you can access them at any moment. They can help you increase your knowledge not only about our services, but also about the web hosting realm as a whole, as they offer elaborate instructions and general info such as what cron jobs or file access permissions are.