Integrated Ticketing System in Cloud Website Hosting
In stark contrast with what you may find with a lot of other web hosting companies, the ticketing system that we’re using with our cloud website hosting packages is part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t have to memorize different log-in credentials, as you’ll be able to manage your tickets and the web hosting account itself in one single place. So, if you have an enquiry or chance upon an issue, you can touch base with our support staff representatives straight away. Our ticketing system includes a smart search option. This goes to say that even in case you have posted lots of tickets through the years, you’ll be able to track down the one that you want without any efforts. In addition, you can read knowledge base instructions for troubleshooting commonly confronted challenges.
Integrated Ticketing System in Semi-dedicated Hosting
We find it far more efficient to manage everything in one place, which is why we’ve incorporated a trouble ticket system into the custom Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will allow you to handle the communication with our customer service staff together with your account, which means that you won’t have to remember additional sign-in credentials for another admin interface. You will be able to open a new ticket or to track the status of an old one with less than a few clicks whilst you are browsing the content within your semi-dedicated account. Also, you can look through older tickets using an intelligent search function or read applicable knowledge base articles, which provide solutions to commonly faced complications. The inbuilt ticketing system is monitored 24x7 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to assist you.