In case you’ve ordered a hosting plan and you have some queries with regards to a specific feature/function, or in case you have faced a certain complication and you need support, you should be able to contact the respective client care staff. All web hosting providers deploy a ticketing system no matter if they offer other methods of contacting them aside from it or not, due to the fact that the very best way to fix a problem most often is to open a ticket. This model of correspondence renders the replies sent by both sides easy to follow and enables the support engineers to escalate the issue in the event that, for example, a sysadmin must step in. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you’ll have to use at least 2 separate accounts to touch base with the help desk support staff and to actually manage the hosting space. Constantly switching between the accounts could sometimes be a bore, not to mention the fact that it requires quite a bit of time for the vast majority of web hosting providers to process ticket requests.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast with what you may find with a lot of other web hosting companies, the ticketing system that we’re using with our cloud website hosting packages is part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t have to memorize different log-in credentials, as you’ll be able to manage your tickets and the web hosting account itself in one single place. So, if you have an enquiry or chance upon an issue, you can touch base with our support staff representatives straight away. Our ticketing system includes a smart search option. This goes to say that even in case you have posted lots of tickets through the years, you’ll be able to track down the one that you want without any efforts. In addition, you can read knowledge base instructions for troubleshooting commonly confronted challenges.

Integrated Ticketing System in Semi-dedicated Hosting

We find it far more efficient to manage everything in one place, which is why we’ve incorporated a trouble ticket system into the custom Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will allow you to handle the communication with our customer service staff together with your account, which means that you won’t have to remember additional sign-in credentials for another admin interface. You will be able to open a new ticket or to track the status of an old one with less than a few clicks whilst you are browsing the content within your semi-dedicated account. Also, you can look through older tickets using an intelligent search function or read applicable knowledge base articles, which provide solutions to commonly faced complications. The inbuilt ticketing system is monitored 24x7 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to assist you.