A live chat is one of the methods of communication offered by some website hosting suppliers as a part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of communication is faster as compared to a support ticket and it makes it much less likely to misspell or misunderstand anything in comparison to a telephone call with an agent. In addition, if the issue that you have needs some time to be examined and resolved, you are able to do something different meanwhile instead of just waiting, as you would have to do if you call. Also, you can take advantage of a live chat support service free of charge provided that you have web accessibility even when your web hosting supplier is located in a different country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Website Hosting

As we acknowledge the fact that numerous situations are easily resolved if you speak to a live person, we provide a live chat service for all of our potential and current clients. Our chat is online every day and our customer care agents can assist you with a variety of questions and troubles. If you are not our client yet, you're able to find out more about our cloud website hosting plans and the hosting environment in general so as to make sure that your sites will run properly on our servers. If you already have an account and you've got some questions or you have any issues with some of our solutions, you will be able to get in touch with us through the live chat and we will provide you with the necessary information or help you troubleshoot the issue. You will need to open a support ticket for specific issues which need more time or the expertise of a sysadmin, still for a number of standard problems you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all our potential and active customers. In case you're thinking about a new website hosting account, you are able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting so as to choose the right package for your websites. In case you already own an account with us, we will be able to support you timely with general, billing and 1st level techmatters. Though in some instances you'll need to open a support ticket since there are issues that cannot be resolved through a live chat, we will assist you with numerous common jobs, for instance installing an e-mail account in an e-mail client or redirecting one domain name to another. This way, you'll take advantage of prompt assistance and you will save many hours.