Should you ever encounter a problem with your site and be incapable of resolving it yourself, ask the respective web hosting provider’s client service staff to help you get the site back online. A fast resolution would be best, but lots of companies answer within 24 hours or even more, especially if you are doing business with a hosting reseller. Even if your problem can be sorted out swiftly, your website may not work satisfactorily or it may not be reachable at all for a longer period of time, so you may lose prospective clients because it is pretty unlikely that anybody would eagerly go back to an out-of-order website. For this reason, you need to make certain not only that you can reach your web hosting provider, but also that they can respond and help you in a well-timed fashion. If a web app update doesn’t proceed as planned or you delete something unintendedly, for example, the website must be fixed quickly so as to prevent long inaccessibility.

One-Hour Response Guarantee in Cloud Website Hosting

In case you’re using one of our cloud website hosting packages and you have a query or experience a certain predicament, you can touch base with us 24x7 by posting a technical support ticket or by writing an e-mail and we promise that you will receive a reply within the hour. In case the issue can be resolved, we will do it before we reply to you, whilst if there’s something that you need to do on your end, we’ll give you all the needed information – what possible solutions to try, what settings to check, etc. Usually, you’ll get an answer within half an hour max, so waiting for hours and hours on end or even for more than a day to receive support is something inconceivable. Our sixty-minute response guarantee applies to any query that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we know just how critical it is to receive well-timed assistance, we promise that you will never have to wait for more than 1 hour to get a reply to any trouble ticket that you open from your semi-dedicated server Control Panel. In fact, you will rarely have to wait for more than twenty-thirty minutes and this applies to any inquiry regardless of what its nature is – billing, technical or general. Besides, our customer and technical support team is on duty 24 hours a day, which means that even in case you open a ticket during legal holidays, you will invariably get an immediate reply, which will include the answer to a query, the solution to a complication or the details required to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever have to waste a whole day hanging around awaiting a response like you would with other hosting providers.