In the event that you have ever had a cloud website hosting account in the past or you have dealt with any other online service, you probably know from your personal experience that for certain things it is better to speak with a live person over the phone instead of exchange support tickets or e-mail messages. In order to learn more about a service before you order it or in case something small should be done, for instance, it'll be easier and quicker to get it done real-time. If you can get in touch with representatives by phone, it is very likely that you're working with a real hosting provider, not just a reseller. The level of support that you can get on the telephone differs between different companies - from standard issues to professional technical support. Generally most providers will offer you pre-sales assistance and 1st level telephone support, while more complicated tech matters are managed through email and tickets.

Phone Support in Cloud Website Hosting

Our cloud website hosting plans come with phone support fourteen hours per day even on public holidays, therefore if you don't have an account yet, you are able to give us a call and learn more about our services or whether we meet the system requirements for your sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to contact the phone number that is nearer to you. In case you're an existing customer, we will help you timely with any kind of general and billing issues as well as with various tech matters in order to save you time and efforts - we acknowledge the fact that in some cases it's much easier talk with a live person and get things done immediately. Certainly, some matters cannot be taken care of on the phone, so if this is the case you will have to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we supply include live phone support for 14 hours a day. In case you're not sure which plan will be appropriate for your web sites, you'd like to learn more about the plan's specifications or you need any other type of info on our solutions, you can call any of the local telephone numbers that we have in the U.S.A., the United Kingdom and Australia and our support agents will help you. If you currently have an account, you'll be able to contact us about general and sales matters, although we are often able to assist with a number of tech issues as well. For entirely tech troubles you will have to use our in-built ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option in case your trouble can take longer time to be taken care of or it has to be escalated to our system administrators.