The support that you'll get from your cloud website hosting company is very important, no matter if you have pre-sales questions and you are not a customer yet, or you have some technical problem with an existing account. Timely and clear information about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from a real hosting provider not from a reseller. When you obtain a hosting account via a company that doesn't own its servers and it can't access them right away, it is almost certain that you'll wait for a day or two in order to have a response to any kind of query, which means that your websites may remain offline for a long time. In contrast, a supplier which offers numerous options for communication and has a technical support crew that is available all the time will assist you to right away and help you minimize or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Website Hosting

The customer and tech support services for all of our cloud website hosting plans are twenty-four-seven, so you can forget about waiting for a couple of days to receive assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an email. If you do have an account, you'll be able to open a support ticket in addition to the other three methods of contact. You can choose the most appropriate way to contact us based on where you are or what kind of hardware you're using. We can help you for more or less any webhosting-related question that you have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in this situation the max reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try our support services even before you get a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and general questions. Our agents can assist you to choose the best plan or give you information about our servers, so as to confirm if the system requirements for your websites are met. In case you're a current customer, you'll also be able to contact us via e-mail or via our ticketing system, which can be accessed through the Hepsia web hosting Control Panel. We guarantee that whenever you use any of these 2 ways of correspondence, you'll receive an answer within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. In case you've employed the web hosting services of other suppliers, even large ones, you'll be able to compare the response time because it ordinarily takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Hosting

In case you rent a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany issues or questions associated with the pre-installed software your server comes with. If you haven't acquired a virtual private server plan yet, you can learn more details about our services by giving us a phone call or by using our live chat service. For more technical issues, you're able to send an email or open a ticket via your billing Control Panel and you will receive support within a maximum of an hour irrespective of the time of the day, even on weekends and holidays. The actual response time generally does not exceed 30 mins. If you need assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS package and our admins can help you with any installation or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server packages that we offer include 24/7 support through several methods of communication and with a one-hour max answer time guarantee. In case you want to find out more about the packages or you have any kind of billing or general questions, you are able to phone one of the local numbers we have internationally or you may use our live chat support and consult with a live agent. For solely technical matters that need assistance from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email message, because all of these channels are more appropriate to track a certain matter. The reply time for them rarely surpasses half an hour, so that you can forget about having to wait for a full day in order to receive assistance. Our support service is available for any server-related matters, and the pre-installed software. In case you want support for third-party apps, you may consider acquiring the Managed Services upgrade that we supply with all the plans.