Customer Support Channels
A 1–hour Response Guarantee
Our customer help crew is trained to quickly attend to all our cloud website hosting packages customers’ problems and advice questions. Through our ticket system, you are able to post your request and a support staff representative will, no doubt get back to you in less than maximum one hour. Basically, practice has shown that the ordinary reaction time is Twenty or so minutes.
A Top–quality Support Service
Our technical support service is supplied by a group of competent employees who definitely are prepared to answer your questions straight away. You’re able to make contact with the technical support team by starting a tech support ticket from your Online Control Panel or by sending us an e–mail. On working days, you may as well contact us on the phone or make use of the live chatting solution.
An Intuitive Help Section
We have built–in a broad education base into the Control Panel so that you could acquire useful step–by–step directions whenever you want. Each part of the Control Panel has its own contextual help area showcasing a selection of how–to posts. We have also prepared video lessons to offer you a greater visual representation of precisely how to accomplish any given procedure.