Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Guarantee

  • All your help requests will be attended to in no more than one hour after the trouble ticket or e–mail was submitted. If your issue requires additional assistance from an administrator, we’ll forward the support ticket or the email to the person on duty, without delay and we will leave a note to let you know that more time will be needed for finding the best solution. Furthermore if you order the Admin Services package, all of the server administration tasks included there will be executed whenever you decide.

  • Top quality support service
  • An Exceptional Customer Care Service

  • We’ll be available to you 24x7 to reply to any enquiries that you may have connected with our Online Control Panel or any of the applications that we have pre–installed for you on the server. If you also require help with server administration tasks, you can order our Admin Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and problem troubleshooting services

  • Intuitive help center
  • An Intuitive Help Section

  • Every Linux dedicated servers hosting package comes with our free–of–charge Online Control Panel, which boasts a comprehensive knowledge base plus a collection of how–to video tutorials. Whenever you need assistance while working with the Online Control Panel, just hit the Help or Videos buttons located in the top right corner.