Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Solution Warranty

  • Each ticket you post to our client assist Department will be attended to within less than one hour. All common queries will be responded to straight away. Nevertheless, if the service inquiry you have submitted requires aid from a trained admin technician, we are going to address the ticket to him and will let you know about the delay.

  • Top quality support service
  • Top–quality Technical Support Service

  • Our customer assistance team is going to be on duty for you round the clock to to respond to all support inquiry tickets that you send. We offer client help and support for all the programs that are pre–configured on your server. These include our in–house produced Online Control Panel, the chosen Operating System along with the server management panel (based on the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • In the Online Control Panel that is provided for free with your virtual server, you can easily find an instructive Help section, which incorporates all you should be aware of when taking care of your web sites and apps. We have integrated a wide array of how–to reports and video training that illustrate the general site managing responsibilities in an understandable form.